Help

Q:How to place order?
A:You can place the order directly on our webiste,More details,Pls click http://wwww.trade2a.com/order.html

Q:What are the prices?
A:We mark all prices with each models on our website,more details,Pls click http://wwww.trade2a.com/Prices.html

Q:What is your shipment method?
A:We ship all parcels via door-to-door courier shipping company,such as EMS,UPS,DHL,TNT. More details,pls click http://wwww.trade2a.com/Shipment.html

Q:When will my parcels arrive? 
A:USA/Canada/Australia/Asia: 4-6 business days
Western Europe/South America: 7-9 business days
Shipping time with more other country,please contact us,thank you.

Q:What is your payment method?
A:(1)western Union www.westernunion.com
(2)T/T (Bank transfer) www.bank-of-china.com
(3)Moneygram www.moneygram.com
(4)Credit Card (only for the sample order under USD600),More details,pls click http://wwww.trade2a.com/Payment.html

Q:Why need to pay extral 12% extra cost if pay with Credit Card?
A:in China,we need to pay Credit Card company 12% handling fee when money come to our Credit Card account.

Q:Can I make my first order Cash on Delivery(COD)?
A:We cannot do COD for new customers,but we would like to do COD for the old customers who work with us well long.

Q:Can you post your catalog to my address or email your catalog to my email?
A:No.We only supply online catalog.Pls select what you need from our website directly.

Q:Do you sell other items besides those availbe ones on your website?
A:Yes.If you cannot find something you need on our website,you can contact our sales people.we will try best to get them for you.

Q:What are your customer service opening hours?
A:Monday - Saturday: 8:00am - 23:30pm China time 
   Sunday: 7:00pm - 23:30pm 

Q:Who do I contact with questions?
A:Pls contact with our sales people:http://wwww.trade2a.com/Contact.html

Thank you.
wwww.trade2a.com